Thank you for shopping with Gentle Giant! We aim to provide you with the best shipping options, no matter where you live in Canada or the USA. Below is our detailed shipping policy:
Shipping Destinations
We currently ship physical products to addresses within Canada and the USA.
Processing Time
- Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive another notification when your order has shipped.
Shipping Rates and Delivery Estimates
Canada
- Standard - $150.00 and up, 3 to 9 business days, Free
- Standard - 0kg–2kg, 3 to 9 business days, $14.90 CAD
- Standard - 2kg–30kg, 3 to 9 business days, $21.90 CAD
- Express - 0kg–2kg, 1 to 2 business days, $21.90 CAD
USA
- Standard International - $150.00 and up, 4 to 8 business days, Free
- Standard International - 0kg–0.5kg, 4 to 8 business days, $7.90 CAD
- Standard International - 0.5kg–1.5kg, 4 to 8 business days, $19.90 CAD
- Standard International - 1.5kg–30kg, 4 to 8 business days, $29.90 CAD
- Express International - 0kg–1.5kg, 2 to 3 business days, $34.90 CAD
Order Tracking
Once your order has shipped, you will receive an email with a tracking number that you can use to track your order. Please allow 48 hours for the tracking information to become available.
Customs, Duties, and Taxes
Gentle Giant is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Gentle Giant is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Returns and Refunds
Please review our Return Policy for information on how to return your order if you are not satisfied. If you have any questions about our shipping policy, please contact us at
Gentle Giant
6732 Rue Clark,
Montréal Quebec
H2S3E9, Canada
514-941-0676
info.gentlegiant@gmail.com
Note: The rates and delivery times mentioned above are subject to change. Please refer to our website for the most up-to-date information.